Privacy Policy p88my

1. Personal Information We Collect

During the account registration process and use of p88my services, we collect several categories of personal information to ensure the platform operates smoothly, securely and in compliance with applicable regulatory requirements.

Information collected includes:

• Identity information: Full name, date of birth, identification card number (MyKad) or passport, nationality and residential address.
• Contact information: Active email address, mobile phone number and username chosen during registration.
• Financial information: Details of the payment methods used, such as Touch 'n Go eWallet, DuitNow, FPX or online banking accounts, Boost, ShopeePay, and crypto wallet information related to deposit and withdrawal transactions.
• Technical information: IP address, device and browser type, operating system, access log data and records of in-platform gaming activity.
• KYC information: Identity verification documents such as a copy of your MyKad or passport to fulfil Know Your Customer procedure requirements as mandated by the regulatory authority.

2. Purpose of Using Personal Information

p88my uses collected personal information solely for legitimate purposes that are necessary to operate the platform responsibly. Those purposes are as follows:

• Processing new account registrations and verifying member identity in accordance with KYC procedures.
• Processing deposits, withdrawals and other financial transactions on the platform, including verification of the payment method used.
• Providing 24/7 customer support via live chat and email in Bahasa Melayu and English.
• Sending account-related notifications, eligible bonus promotions and system updates via email or in-platform messages.
• Detecting and preventing fraud, money laundering and activities that violate the platform's Terms and Conditions.
• Meeting reporting obligations to regulatory authorities and law enforcement agencies when required.
• Analysing aggregated usage data to improve service quality and the user experience on the p88my platform.

3. Disclosure of Information to Third Parties

p88my does not sell, rent or trade members' personal information to any third party for marketing or commercial purposes unrelated to the platform's services.

However, personal information may be shared in the following limited circumstances:

• Payment service providers: Required transaction information is shared with legitimate payment method providers such as e-wallet operators and FPX participating banks for the purpose of processing deposits and withdrawals.
• Game providers: Usernames and relevant game data may be shared with game software providers that work with p88my solely for technical purposes.
• Relevant authorities: p88my is required to disclose information to regulatory authorities, law enforcement or judicial bodies when mandated by a valid court order or applicable law.
• Auditors and legal consultants: Information may be shared with professional parties bound by confidentiality obligations for the purposes of auditing, legal compliance or the defence of legal rights.

All third parties that receive member data are bound by strict confidentiality agreements and are prohibited from using that data for any other purpose.

4. Data Storage and Security Measures

The security of member data is a primary responsibility of p88my. We implement multiple layers of technical and organisational security controls to protect personal information from unauthorised access, disclosure, alteration or destruction.

• All data transmitted between members' devices and p88my servers is protected with 256-bit SSL/TLS encryption.
• Account passwords are stored in a hashed format that cannot be decrypted, using modern security algorithms.
• Intrusion detection systems and active threat monitoring operate continuously to identify suspicious activity.
• Internal access to member data is restricted to staff who require that access to carry out their duties, and every access is recorded in an audit log.
• Members' personal information is retained for as long as necessary to fulfil the purpose of collection, legal requirements or the period set by the regulatory authority — generally not less than five years after the account termination date.

5. Cookies and Tracking Technologies

The p88my website uses cookies and similar tracking technologies to improve functionality and the user experience. Cookies are small text files stored on your device when you browse our website.

Types of cookies used on the p88my platform:

• Session cookies: Temporary cookies that are deleted automatically when you close your browser. Used to maintain your login status during an active session.
• Persistent cookies: Stored on your device for a set period to remember your language preference, account settings and display preferences.
• Analytics cookies: Collect website usage information anonymously to help us understand how members interact with the platform and improve our services.

You can control and delete cookies through your browser settings at any time. Please note that blocking certain cookies may affect some functionality within the p88my platform.

6. Member Rights Regarding Personal Data

p88my recognises and respects members' rights over their personal information. You have the following rights, which can be exercised by contacting our support team:

• Right of access: Request a copy of the personal information we hold about you in a readable format.
• Right of rectification: Request correction of any inaccurate, outdated or incomplete information in our records.
• Right of erasure: In certain circumstances, request the deletion of your personal information from our systems, subject to legal obligations binding us to retain such records.
• Right to restrict processing: Request that processing of your data be restricted under certain circumstances, for example while you are disputing the accuracy of data we hold.
• Right to object: Object to the processing of your personal data for certain purposes, subject to the applicable legal basis for that processing.
• Right to data portability: Receive your personal data in a structured, machine-readable format, where processing is carried out automatically on the basis of consent or a contract.

To exercise any of the above rights, please contact the p88my customer support team via live chat or email at [email protected]. We will process your request within a reasonable period in accordance with the applicable legal obligations.

7. Cross-Border Data Transfers

As a platform operating under international licensing, members' personal data may be stored or processed on servers located outside Malaysia. In such cases, p88my ensures that these data transfers are carried out with adequate safeguards that meet locally observed security standards.

The protective measures we apply for international data transfers include the use of recognised standard contractual clauses, and ensuring that data recipients comply with equivalent data protection requirements. Further information about the applicable safeguards can be requested from our support team.

8. Age Limit and Child Protection

p88my services are restricted to individuals aged 21 and above. We do not knowingly collect personal information from children or individuals below the specified age limit.

During the registration process, applicants are required to verify their age through a KYC procedure that requires valid identity document verification. Should we find that a child's personal information has been collected inadvertently, the account in question will be terminated immediately and the data will be deleted from our systems.

9. Links to Other Websites

The p88my website may contain links to third-party websites or services for informational convenience. These links do not imply that p88my endorses or is responsible for the content, privacy policies or practices of those websites.

We encourage members to read and understand the Privacy Policy of any website they visit via links from the p88my platform, as this policy applies solely to the p88my platform.

10. How to Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please contact the p88my customer support team:

• Email: [email protected]
• Live chat: Available 24/7 in Malay and English via the p88my platform
• Response time: We aim to respond to privacy-related enquiries within a reasonable timeframe

This Privacy Policy may be updated from time to time to reflect changes in our practices or applicable legal requirements. The latest version with a clear update date will always be available on the p88my website. Your continued use of the platform after any changes are published constitutes your acceptance of the updated terms.