Responsible Gambling Is Our Priority
p88my believes that gambling is entertainment, not a source of income. We provide control tools, information, and support so every player can enjoy the games in a healthy and controlled way.
Important Reminder: Gambling is entertainment only. Make sure you play with money you can afford to lose. If gambling starts to affect your finances, relationships, or mental health, seek help immediately through p88my's 24/7 support or relevant external help resources.
Player Protection Tools and Policies
p88my provides a comprehensive set of protective measures to ensure every gaming session stays within healthy limits.
Daily and Monthly Deposit Limits
Set your own deposit limits — daily, weekly, or monthly — directly through your account. Once a limit is set, it takes effect immediately and cannot be increased within the first 24 hours.
Temporary Playing Break
If you feel you need to stop for a while, use the playing break feature. Your account will be temporarily suspended, and you can return to playing once the period you selected has ended.
Self-Exclusion
The self-exclusion option lets you close your account fully for a set period or permanently. Contact our 24/7 live chat support to activate this option right away.
Age 21+ Verification
p88my carries out age verification during the registration process. Anyone under 21 is not permitted to open an account or play on our platform — this is a line we will not compromise on.
Playing Time Tracker
Monitor how long you have been playing in a session with the time tracker available in your account settings. Being aware of how long you play helps you make better decisions.
Dedicated 24/7 Support
The p88my support team is ready to assist you in Malay and English at all times via live chat and email. We are here not only for technical issues, but also to guide players who need responsible gambling advice.
⚠️ Gambling is for adults only. Anyone under age is strictly prohibited from using the p88my platform.
Age Limit of 21 Years Is Mandatory
Under the p88my responsible gambling framework, the minimum age is 21 years old. This is not merely a legal requirement — it is our moral responsibility to the Malaysian player community and their families.
During registration, p88my carries out information checks to verify user age. Any account found to belong to someone under age will be closed immediately and the remaining balance will be returned in accordance with established procedures.
If you find that someone under age is using your account or attempting to register, please contact our support team immediately so action can be taken quickly.
Signs of Gambling Problems
Recognising the early signs of a gambling problem is the most important first step. Here are some indicators to watch out for:
- Frequently thinking about gambling even while doing other activities
- Needing to bet increasingly larger amounts of money to feel the same level of satisfaction
- Repeatedly failing to reduce or stop gambling
- Feeling restless or irritable when trying to stop gambling
- Using gambling as a way to escape from stress or life problems
- Chasing losses — continuing to bet in an attempt to recover money that has been lost
- Lying to family members or friends about your gambling habits
- Borrowing money or selling belongings to fund gambling
- Neglecting work, studies, or family responsibilities due to gambling
Tips for Playing Responsibly
Set a budget before playing and stick to it — never exceed the limit you have set for yourself.
Treat gambling as entertainment, not an investment or source of income. Do not rely on it for daily needs.
Take regular breaks while playing. Do not play when you are tired, stressed, or going through emotional difficulties.
Never bet money you cannot afford to lose — money meant for rent, food, or family obligations is strictly off-limits.
Understand how a game works before placing bets. Outcomes in slots and casino games are entirely random.
Spend time with family and friends for a better life balance — gambling should not be your only form of entertainment.
Use the deposit limit and self-exclusion tools provided by p88my whenever you feel you need extra control.
How to Activate Self-Exclusion
The self-exclusion process at p88my is straightforward and can be done at any time. This option is available 24 hours a day, seven days a week.
Log In to Your Account
Log in to your p88my account using your registered username and password.
Open Account Settings
Go to the "Account Settings" or "Responsible Gambling" section in your profile menu.
Select Exclusion Option
Choose the exclusion period that suits you — from a temporary period through to permanent exclusion.
Email Confirmation
Confirm your request via email. The exclusion will take effect shortly after confirmation.
Contact Support if Needed
If you encounter any difficulties, contact our 24/7 support team via live chat for immediate assistance.
Getting Further Help
If you or someone you care about needs help with a gambling problem, do not hesitate to seek support.
Ministry of Health Malaysia Helpline
The Ministry of Health Malaysia (KKM) provides counselling and referral services for individuals experiencing addiction, including gambling addiction. Contact your local health authority for more information about available programmes.
Family and Social Counselling
The Department of Social Welfare Malaysia (JKM) offers family counselling services that can help individuals and family members affected by gambling problems. These services are free and confidential.
p88my 24/7 Support
The p88my support team is always ready to help you activate self-control tools, process exclusion requests, or simply listen to your concerns. Contact us via live chat or email in Malay or English at any time.
Responsible Gambling Educational Materials
p88my provides information and guidance on responsible gambling directly within our platform. We believe that an informed player is a safer player — understand how a game works before placing bets.
p88my's Ongoing Commitment
As a platform operating under international licensing, p88my is bound by strict responsible gambling standards. We regard player safety and wellbeing as being just as important as the gaming experience itself.
Our responsible gambling policy covers three main pillars: player protection through accessible control tools, education on gambling risks, and active support for those who need help.
We also actively monitor play patterns that show signs of problems, and our team will reach out to the relevant players to offer help or additional information when needed.
This policy will be updated regularly in line with developments in industry best practices and the needs of our Malaysian player community.
Responsible Gambling — Questions to Ask Yourself
Am I playing with more money than I can afford to lose this month?
Does gambling make me feel stressed, anxious, or guilty?
Do I often think about ways to get more money to gamble?
Have family or friends ever expressed concerns about my gambling habits?
Do I bet longer or more than I originally planned?
🔎 If you answered "yes" to any of the questions above, consider using p88my's self-control tools or reaching out to our support team.
Play Smart at p88my
p88my provides a safe, fair, and responsible gaming environment for all Malaysian players. Enjoy slots, live casino, and sports betting with confidence — we are here to ensure your experience stays positive.